Terms of Use

Effective Date of Current Policy: September 9, 2024

Mats Goldberg AB (“ASCEND”, “me”, “I”, “we” or “us”) operates the website located at www.matsgoldberg.com (the “site”) and markets and sells products and services that can be purchased alone or as part of a coaching program (the “program”). The following terms and conditions (the “Terms of Service) govern your access to and use of the site, the program materials, and the community platform.

Please read the Terms of Service carefully before you use the site, the program materials, or the community platform. By using the site, the program materials, or the community platform, you agree to these Terms of Service, including our Privacy Policy, found at Privacy Policy, without qualification or limitation. If you do not want to agree to these Terms of Service or the Privacy Policy, you must not access or use the site, the program materials, or the community platform.

PRIVACY

ASCEND is committed to helping you safeguard your privacy. Please review our Privacy Policy for details about how we collect, use, and disclose your information. By using the site, the program materials, or the community platform, you consent to all actions taken by us with respect to your information in compliance with the Privacy Policy.

Data Protection Compliance: We adhere to applicable data protection laws, including GDPR and relevant US privacy regulations. For detailed information on our data processing practices, please refer to our Privacy Policy.

ELECTRONIC COMMUNICATION

By accessing, browsing, or using the site, the program materials, or the community platform, submitting your information through the site, the program materials, or the community platform, or communicating with us through the site, the program materials, or the community platform, you consent to receive communications from us by e-mail. Any communications provided to you electronically satisfy any legal requirement that such communication is in writing. In order to access certain services on the site, the program materials, or the community platform, you will be required to provide specific information. All information about you must be truthful, and you may not use any aliases or other means to mask your true identity. Any access codes or passwords provided should be safeguarded at all times. You are responsible for the security of your access codes and passwords and will be solely liable for any use or unauthorized use of the site, the program materials, or the community platform under such access codes or passwords. We may suspend or terminate your access at any time, with or without notice. To understand how we use the information collected from you, please read our Privacy Policy. Excluding any content that may be submitted by members from time to time, we strive to ensure that the information on the site, the program materials, or the community platform is complete and reliable. Certain information may contain pricing errors, typographical errors, and other errors or inaccuracies, which we may correct without liability. We also reserve the right to limit quantities purchased by clients and to revise, suspend, or terminate a promotion at any time without notice (including after an order has been submitted or acknowledged). We do not guarantee that all products described on the site, in the program materials, or in the community platform will be available.

RETURNS, EXCHANGES, & REPLACEMENTS

Returns, exchanges & replacements may be granted at the sole discretion of ASCEND. Clients have 30 days from the date of receiving their product to request a refund and 14 days from the date of starting the program to request a refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The refund for returns will be for the value of the returned items, less the cost of your return shipping label, which will be deducted from your refund. If your item arrived damaged, please email us a photo of the damage, and we will issue a replacement.

ASCEND reserves the right to refuse to issue returns or exchanges for any reason at its sole discretion. ASCEND is not responsible if users are sent duplicate products due to having multiple accounts with ASCEND. Returning a product to ASCEND without authorization will not result in a refund, and you will be responsible for any additional shipping charges that are incurred by ASCEND as a result. Users agree not to refuse shipments from ASCEND. Refusing a shipment for any reason will not result in the cancellation of an order or a program, nor will it trigger a refund. ASCEND assumes no responsibility and liability for any refused shipments, and additional shipping charges may apply.

SHIPPING INFORMATION

ASCEND reserves the right to adjust shipping methods or costs for any reason at its sole discretion. Orders received by 12 pm CET will generally be processed within the next business day. ASCEND is not responsible for orders that are shown to be delivered by the postal carrier. ASCEND is not responsible for replacing shipments where the address was entered incorrectly upon purchase. We are unable to update address information once a shipment is in transit. It is the responsibility of the clients to follow up with the carrier to update address information once a shipment is in transit.

International clients may be charged import taxes, which are not included in the shipping cost. These fees are not controlled by us and are the buyer’s responsibility.

For international orders, the standard shipping option typically delivers within 14 business days from the date of shipment. For domestic orders, the standard shipping option typically delivers within 8 business days from the date of shipment.

PROGRAM FEES AND CHARGES

REFUND AND CANCELLATION POLICY FOR PROGRAM FEES

New clients have 14 days from starting the program to request a full refund. To be eligible for a refund, any items received for your participation in the program must be returned unused and in the same condition that you received them. They must also be in the original packaging. To process your return, please contact us at himself@matsgoldberg.com, and we will be glad to help.

Any approved refund will be for the value of the returned item(s), less the cost of your return shipping label.

Current clients: It is the responsibility of the client to notify us that you wish to cancel your program before your auto-renewal date.

Program fees will not be refunded after 14 days once the program has started.

You can cancel your program at any time. However, it is your responsibility to notify ASCEND 30 days before your next billing period. If you cancel your program and have not paid all the program fees, you will be required to pay 50% of any and all outstanding program fees for the program you signed up for. To cancel your program, please email himself@matsgoldberg.com. Refunds for any program materials will not be refunded after 14 days from starting the program.

AUTOMATIC RENEWAL TERMS

With respect to the ASCEND Elite and Circle coaching programs, the programs are subject to automatic renewal after a full period (three or twelve months for ASCEND Elite, and six months for ASCEND Circle). You agree that ASCEND may submit new charges to your chosen payment method without further authorization from you until you provide prior notice that you wish to terminate our services, the authorization or to change your payment method. You agree that such notice will not affect charges submitted before we were notified. You accept responsibility for all recurring charges before cancellation, including, where applicable, any charges processed by ASCEND after the expiration date of your payment card.

CANCELLATION POLICY FOR RENEWALS

Current clients: You can cancel your next renewal charge at any time. However, it is the responsibility of the client to notify us that you wish to cancel your program auto-renewal 30 days before your renewal date. To cancel your renewal, please email himself@matsgoldberg.com.

REFUND POLICY FOR SEPARATE PRODUCT PURCHASES

Clients have 30 days from the date of receiving their product to request a refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To process your return, please email himself@matsgoldberg.com.

The refund for returns will be for the value of the returned items, less the cost of your return shipping label, which will be deducted from your refund.

FRAUD PROTECTION

As part of our order processing procedures, we may screen received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If we suspect fraudulent, unauthorized, or illegal activity, we may reject your order or we may contact you at the phone number or email address you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our clients as well as ourselves from fraud or other unauthorized or illegal activity.

INTELLECTUAL PROPERTY AND COPYRIGHT

Images of people, places, or products posted on the site, in program materials, or on the community platform are either the property of ASCEND or are used by us with express permission. Unless otherwise noted, all content included on the site, the program materials, and the community platform, including images, illustrations, designs, icons, photographs, video clips, and written and other materials is the property of ASCEND or its partners or affiliates and is protected by Swedish and international copyright laws. The compilation of the site, the program materials, or the community platform is the exclusive property of ASCEND and is protected by Swedish and international copyright laws. Any unauthorized use of any content or materials on the site or the programs is strictly prohibited and may violate copyright and trademark laws, and/or the laws of privacy, publicity, and/or communications, regulations, and statutes. You may use the materials or content on the site, the program materials, or the community platform only with our prior written and express authorization. To inquire about obtaining authorization to use the materials or content on the site, the program materials, or the community platform, please contact us. You are granted a limited license to use the site or the program for personal use only. Such grant does not permit you to do any of the following: (1) use the site, the program materials, or the community platform or its contents for any commercial purpose; (2) modify, adapt, translate, reverse engineer, decompile, disassemble, or convert into human-readable form any of the contents of the site, the program materials, or the community platform not intended to be so read; (3) copy, imitate, mirror, reproduce, distribute, publish, download, display, perform, post or transmit any of the contents of the site, the program materials, or the community platform in any form or by any means; or (4) use any data mining, bots, spiders, automated tools or similar data gathering and extraction methods on the contents of the site, the program materials, or the community platform or to collect any information from the site, the program materials, or the community platform or any other user of the site, the program materials, or the community platform. Notwithstanding any of these Terms of Service, we reserve the right, without notice or attendant liability, and in our sole discretion, to terminate your license to use the site, access program materials, or the community platform and to block or prevent future access to and use of the site, program materials, or the community platform for any reason or no reason. Upon termination, these Terms of Service will still apply.

All content, including coaching materials, methodologies, website articles, videos, and other resources provided by ASCEND, remain the exclusive property of ASCEND. Users are granted a limited, non-transferable license for personal use only. Reproduction, distribution, or commercial use of any materials without explicit permission is prohibited. Unless otherwise noted, all content included on the site, program materials, and community platform, including images, illustrations, designs, icons, photographs, video clips, and written and other materials is the property of ASCEND or its partners or affiliates and is protected by Swedish and international copyright laws. Any unauthorized use of any content or materials on the site or the programs is strictly prohibited and may violate copyright and trademark laws, and/or the laws of privacy, publicity, and/or communications, regulations, and statutes. You may use the materials or content on the site, the program materials, or the community platform only with our prior written and express authorization.

DIGITAL MILLENNIUM COPYRIGHT ACT

ASCEND expects all users to respect the intellectual property rights of others. If you believe a work protected by a copyright that you or another owns has been posted on the site, in program materials, or the community platform without authorization, you may notify us with the following information: a physical or electronic signature of a person authorized to act on behalf of the owner of the copyright that has been allegedly infringed; identification of works or materials being infringed; identification of the material that is claimed to be infringing including information regarding the location of the infringing materials that the copyright owner seeks to have removed, with sufficient detail so that we are capable of finding and verifying its existence; your contact information, including address, telephone number and, if available, email address; a statement that you have a valid belief that the material is not authorized by the copyright owner, its agent, or the law; and a statement made under penalty of perjury that the information provided is accurate and you are authorized to make the complaint on behalf of the copyright owner.

CHANGES TO THE WEBSITE; DISCLOSURE

We further reserve the right to remove, delete, redact, or otherwise modify content on the site, the program materials, or the community platform, at our sole discretion, at any time and from time to time, without notice or further obligation to you. Any of the material on the site, the program materials, or the community platform may be out of date at any given time, and we are under no obligation to update such material. Subject to the Privacy Policy referenced above, we reserve the right to disclose, at any time and from time to time, any information or content that we deem necessary or appropriate, including without limitation to satisfy any applicable, law, regulation, contractual obligation, legal, dispute process, or governmental request. You may link to our site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part without our express consent. If the site, the program materials, or the community platform contain links to other websites and resources provided by third parties, these links are provided for your convenience only. We have no control over the content of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party websites linked to the site, the program materials, or the community platform you do so entirely at your own risk and subject to the terms and conditions of use for such websites.

DISCLAIMER

You understand that we cannot and do not guarantee or warrant that files available for downloading from the Internet or the site or in the program materials or the community platform will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to the site, the program materials, or the community platform for any reconstruction of any lost data. Your use of the site, the program materials, the community platform, and their content, or items obtained through the site, the program materials, or the community platform is at your own risk. The site, the program materials, the community platform, and their content or items obtained through the site, the program materials, or the community platform are provided on an “as is” and “as available” basis, without any warranties of any kind, either express or implied. ASCEND hereby disclaims all warranties of any kind, whether express or implied, statutory or otherwise, including but not limited to any warranties of merchantability, non-infringement, and fitness for a particular purpose. The foregoing does not affect any warranties which cannot be excluded or limited under applicable law. In no event will ASCEND, its affiliates, or their licensors, service providers, employees, agents, officers or directors be liable for damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use, the site, the program materials, the community platform, or any websites linked to it, any content on the site, the program materials, or the community platform or such other websites or any services or items obtained through the site, the program materials, or the community platform or such other websites, including any direct, indirect, special, incidental, consequential or punitive damages, including but not limited to, personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, loss of data, and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable. The foregoing does not affect any liability which cannot be excluded or limited under applicable law.

INDEMNIFICATION

You agree to defend, indemnify and hold harmless ASCEND, its affiliates, licensors and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys’ fees) arising out of or relating to (1) your use of the site, the program materials, or the community platform, including use of its content, or (2) your violation of these Terms of Service, our Privacy Policy, any other terms or rules applicable to the site, the program materials, or the community platform, any rights of any other person or entity, or any applicable laws, rules or regulations.

FORCE MAJEURE

Neither party shall be liable for any failure or delay in performing obligations due to circumstances beyond their control, including but not limited to natural disasters, war, pandemics, acts of government, strikes, or hospitalization. In the event such conditions prevent performance, affected obligations may be suspended or extended upon mutual agreement, and reasonable efforts will be made to mitigate the impact. This includes delays in the delivery of services, access to the site, program materials, or community platform.

DISCLAIMERS

Local Legal Compliance Waiver: Our services are governed by Swedish law. While we strive to adhere to international standards, we do not guarantee compliance with local laws outside Sweden. Clients are responsible for ensuring that participation in our programs is lawful in their jurisdiction. ASCEND does not assume responsibility for ensuring that the content or services provided comply with laws outside of Sweden, and that participation is at the client’s own risk regarding their local regulations.

GOVERNING LAW

These Terms of Service, including all matters relating to the site, program materials, and community platform, are governed by and construed in accordance with the laws of Sweden. Any disputes arising out of or in connection with these Terms of Service shall be subject to the exclusive jurisdiction of the courts of Sweden, without regard to conflict of law principles.

ADEQUATE EQUIPMENT

Your use of the site, the program materials, or the community platform is dependent upon your use of a computer with adequate software or a supported mobile device and Internet access. The maintenance and security of this equipment may influence the performance of the site, the program materials, or the community platform and it is your responsibility to ensure the equipment’s functionality.

MISCELLANEOUS

From time to time we may revise these Terms of Service to reflect changes in the site, the program materials, or the community platform or to ensure that they comply with applicable law. Consequently, we reserve the right to update and revise these Terms of Service at any time at our sole discretion. Your continued use of the site, the program materials, and the community platform means that you accept and agree to these Terms of Service as amended or revised by us from time to time, and you should therefore review these Terms of Service regularly to ensure that you are aware of its terms. You will know if these Terms of Service have been revised since your prior visit to the site by referring to the “Effective Date of Current Policy” at the top of this page. We control and operate the site, the program materials, and the community platform from Sweden. If you choose to access the site, the program materials, or the community platform from outside Sweden, you do so at your own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. Any merchandise purchased from the site, the program materials, or the community platform will be shipped by a third-party carrier. As a result, the title and risk of loss for such merchandise will be passed to you upon our delivery to the carrier. No waiver by ASCEND of any term or condition outlined in these Terms of Service shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of ASCEND to assert a right or provision under these Terms of Service shall not constitute a waiver of such right or provision. If any provision of these Terms of Service is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Service will continue in full force and effect.

MOBILE TERMS OF SERVICE

ASCEND
Last updated: September 4, 2024

The ASCEND mobile message service (the “Service”) is operated by ASCEND (“ASCEND”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to ASCENDS’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of ASCEND through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with ASCEND. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to ASCEND or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other ASCEND mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt-out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to ASCEND or email himself@matsgoldberg.com.

We may change any shortcode or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Policy.

ENTIRE AGREEMENT

These Terms of Service and the Privacy Policy constitute the sole and entire agreement between you and ASCEND with respect to the site, the program materials, and the community platform and supersedes all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the site, the program materials, and the community platform. A printed version of these Terms of Service and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms of Service to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Any rights not expressly granted herein are reserved.